Refund policy

Exceptions / non-returnable items
Personalized items are not returnable, refundable or exchangeable unless a mistake is made by us. Before you checkout, please make sure to check and double-check your order details before checking out. If an item is damaged or incorrectly embroidered due to our error, we will replace the damaged item for a new one or refund you if a replacement is not possible.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any questions at michelle@honeybeedesignsfw.com.

Outside Items
Outside items are accepted on a case-by-case basis, only. Please contact us directly if you have an item you would like for us to consider. Please note: All efforts are made to make sure your items are embroidered perfectly!! However, we do not replace or reimburse for outside items that are damaged in the embroidery process. You assume all risk by sending your items to us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.